Enclosed with the final invoice for landscaping is a survey to give our
customers a chance to comment on the work completed.
If you would like to see the responses to confirm these results just ask Bill
when you visit the Nursery. Read some of the Comments
customers wrote on Surveys
The Survey Results 2003
Please Rate us: 1 - Poor to 10 Excellent
Question
Average Score
How would you rate our prices?
8
How would you rate our communication prior to
work?
9.13
How would you rate our communication during
the job?
9.25
How would you rate our communication after
the job?
8.79
How would you rate the quality of the work?
9.5
How would you rate the quality of materials used (
mulch,etc.)?
How would you rate the quality of plant material used?
9
9.13
How did the finished project compare to your
expectations?
9.38
How would you rate the professionalism of
Behmerwald Nursery?
9.75
How would you rate the condition of the
Nursery?
9.38
How would you rate your overall experience
with Behmerwald?
9.25
Average Score of all questions: 9.14
The Survey Results 2002
Please Rate us: 1 - Poor to 10 Excellent
Question
Average Score
How would you rate our prices?
8.5
How would you rate our communication prior to
work?
9.2
How would you rate our communication during
the job?
9.43
How would you rate our communication after
the job?
9.22
How would you rate the quality of the work?
9.6
How would you rate the quality of materials used (
mulch,etc.)?
How would you rate the quality of plant material used?
9.33
9.5
How did the finished project compare to your
expectations?
9.56
How would you rate the professionalism of
Behmerwald Nursery?
9.9
How would you rate the condition of the
Nursery?
9.71
How would you rate your overall experience
with Behmerwald?
9.3
Average Score of all questions: 9.39
In January 2000, we sent customer surveys to our landscaping customers from the
previous year. Enclosed with the survey was a self addressed stamped envelope to
facilitate the return of the survey.
Scoring:
1
Poor
2
Fair
3
Good
4
Very Good
The Survey
Question
Average Score
How would you rate our prices?
3.57
How would you rate our communication prior to
work?
3.56
How would you rate our communication during
the job?
3.78
How would you rate our communication after
the job?
3.52
How would you rate the quality of the work?
3.87
How would you rate the quality of materials
used (plants, mulch,etc.)?
3.64
How did the finished project compare to your
expectations?
3.77
How would you rate the professionalism of
Behmerwald Nursery?
3.82
How would you rate the condition of the
Nursery?
3.65
How would you rate your overall experience
with Behmerwald?
3.83
Average Score of all questions: 3.70
The last question on the survey was if the customer would use Behmerwald
again. Every customer responded yes.
